Our Story - Our Values - Our Approach
Our Values
We understand that no two businesses are the same.
Every one faces a range of challenges, some unique to their industry and working environment,
some arising from their own values and ways of working.
One common objective linking every business is delivering great results for customers and meeting or exceeding their expectations, which not only brings a huge sense of pride and achievement but creates a great reputation, leading to repeat business and sales growth.
At Beech Grove we are motivated
by helping our clients to succeed, whether that is launching a new start up, growing your established business,
building a great reputation, increasing sales, enhancing the performance of your not for profit enterprise,
or improving your organisations resilience.
We believe that maintaining high levels of Quality and professionalism in all areas of business
not only leads to great performance, it can be a real differentiator between you and your competitors, and will empower your small or medium size business to compete successfully with much larger enterprises.
While it is true that today's business environment can be tough, we believe that quality, integrity, trust,
and empathy are important values that make for better working partnerships,
and blended together well can add amazing value to a company.
Our pricing reflects our values: we provide high quality services always pricing competitively, we always aim to give best value to your organisation, giving generous discounts to start ups, micro and small businesses, and not for profit organisations.
We love to support young growing businesses as well as mature organisations,
but no matter how you describe your company, we have a real passion for helping you to succeed and to stand out in your marketplace.
Our Approach
At Beech Grove we believe that fostering a great working relationship and maintaining
clear communication are key to success. We understand that every client and their business is totally unique,
so we work flexibly to ensure that you have the best and most effective experience.
We know that the success of the service that we provide you is dependent on the way that we do our work. For that reason we operate a ISO9001 Quality Management System through which we deliver our services to you.
Having a detailed understanding of a client's business, their objectives, and how they prefer to work
is essential for Consultancy to work well, and our approach is to collaborate closely with you to develop that understanding.
On receiving a query from you we will contact you to arrange a no-obligation initial meeting, either face to face or by videocall, during which we will discuss your business and your requirements with you to find out exactly what you are looking for;
the best solution for you; and the most effective way to deliver that solution.
We will then provide a clear and detailed proposal and quotation for the best solution, which will include a plan of how we propose to work with you; the information and access to you and your staff that we will require; and a scheduled scope of work, including well-defined deliverables and any agreed stages and stage payments.
On receipt of your order we will commence the work on the agreed date and maintain regular communication with you,
including regular progress reports, raising any issues or unforeseen issues immediately.